1win license, KYC and account security
Curaçao license OGL/2024/587/0621. Operator 1Win N.V. KYC is in the account. 2FA where 1win offers it. 18+.
Do not send a password, a one-time code or a wallet seed.
License and certificate
The number and status are on the public CGA certificate. The certificate does not say how player funds are held. That is in the account terms.
How 1win KYC works
Documents can be requested at registration, when you deposit or when you withdraw. Upload only what the signed-in account asks for: usually ID, proof of address or the payment method.
How to withdraw is on payments.
Keep your account safe
Keep the account, the linked email or phone and the payment method under your control.
Use a unique password
Use a long password that you do not reuse for email or other betting sites. A password manager can store it.
Enable 2FA
Turn on 2FA where 1win offers it. Keep the recovery codes. Ignore login prompts you did not start.
Check the address
Start from 1winex.com, then open Login or Registration. Do not use lookalike domains, search ads or chat links.
Secure the device
Use a screen lock and keep the software up to date. Do not save the login on a shared device.
Review account activity
Check for logins and transactions you do not recognise. End other sessions if the account allows it.
Submit KYC in the account
Upload KYC only from the signed-in account, and only the files it asks for.
Real support will not ask for a password or a one-time code. If someone asks for a CVV or wallet seed, treat it as a scam.
Avoid phishing and fake support
| Warning sign | Risk | Safe response |
|---|---|---|
| A nearly identical domain or misleading search result | Your login may be stolen or you may reach a fake cashier. | Close the page and start again from 1winex.com. |
| An unsolicited support message | Someone may be impersonating 1win. | Open support only from your signed-in account. |
| A request for a password, OTP, CVV or wallet secret | Your account or payment details may be stolen. | Share nothing and secure your account immediately. |
| A fee or crypto payment to “unlock” a withdrawal | This is advance-fee fraud. | Do not pay from a message; check the cashier in your account. |
| An APK, IPA, profile or remote-access app sent in chat | The file may install malware or give someone control of your device. | Do not install it; use the official app page instead. |
| Urgency, threats or guaranteed winnings | The sender is pressuring you to skip normal checks. | Pause, keep evidence, and confirm with 1win support. |
If you think the account was taken over
Use a device you trust and keep screenshots and payment references.
Stop new activity
Do not deposit, withdraw or approve login codes. Close suspicious pages.
Secure email and phone
Change the linked email password and check phone access. Scan the device if malware is possible.
Reset account access
Change the 1win password, reset 2FA and end other sessions if you can.
Document and report
Contact support from the signed-in account with dates and amounts. Tell your bank or wallet if payment details leaked.
Keep emails, messages and payment records until the case is closed.
Game fairness
Fairness tools sit in each game. If a title has an RNG certificate or a provably fair check, use it in that game. That does not cover the whole lobby. The catalogue is on casino.
Contact support
Open live chat from the signed-in account. Do not send a password, a one-time code or a wallet seed.
Live chat
Open live chat from the signed-in account when the option is shown.
Support: [email protected]
Security: [email protected]
Commercial: [email protected]
Affiliates: [email protected]
Case reference
Save the ticket ID and the full conversation.
Evidence
Keep dates, amounts, screenshots and transaction IDs together.
Payment provider
Write to the bank or wallet if the payment itself is the problem.
Escalation
Follow the complaints procedure in the current terms if the case is not closed.
Responsible gambling
Deposit limits, cool-off and self-exclusion are on responsible gambling.