Deposit and withdraw
Open the cashier to see methods available to your account, with current limits, fees, processing times and KYC requirements. Options vary by region. 18+.
Before confirming, check the method, amount, currency, fee and recipient details. Use only details shown in your account.
How to make a deposit safely
Start in the cashier and use only the methods, currencies and payment details shown for your account. Availability, minimums, fees and KYC requirements can vary.
Open the cashier
Log in and select Deposit. Complete any requested account checks before funding, and use only the cashier in your account.
Choose an available method
Select a method and currency shown for your account. Review the minimum, maximum, fee and estimated processing time.
Verify every payment detail
The payer name should match your verified details. For crypto, match the coin, network, fresh address and any memo or tag exactly.
Send once and track it
Confirm the amount once and save the receipt, reference or transaction hash. If it is late, check the status and contact support — do not send again.
What to check by payment method
| Method | Check before paying | Common delay or failure |
|---|---|---|
| Cards | Cardholder name, currency, amount, issuer limit and 3-D Secure | Issuer decline, online payments disabled or 3-D Secure failure |
| Cryptocurrency | Coin, exact network, fresh address, any memo or tag, amount and network fee | Wrong network, address or memo; low fee or insufficient confirmations |
| E-wallets | Account holder, wallet currency, balance, provider limit and fee | Name or currency mismatch, provider restriction or pending review |
| Bank transfer | Beneficiary, bank details, reference, currency, amount and cutoff time | Missing reference, wrong currency or bank processing delay |
| Mobile payment | Phone number, carrier support, amount, fee and terms | Carrier limit, insufficient balance or unsupported account |
Want WINEX600? Enter it during registration before submitting the form. Deposit minimums, eligible methods, bonus caps and wagering for each stage are on the bonus card; the cashier minimum can differ. Review the full welcome bonus terms.
How to withdraw safely
Open Withdrawal in the cashier to see the methods, limits, fees, processing estimate and verification required for your account. Availability and rules can vary.
Review your withdrawable balance
Check the amount marked available for withdrawal. Bonus funds, wagering requirements or unsettled bets can reduce it; withdrawing may cancel an active bonus.
Choose an available method
Use a method offered in the cashier. The same payment method, account holder, currency, coin or network used to deposit may be required.
Complete verification if requested
Upload documents only through your account. Make sure your name and payment details match; KYC or source-of-funds checks can delay processing.
Verify and submit once
Check the amount, fee, recipient details and estimate. Save the reference. If delayed, check the status and contact support — do not submit a duplicate request.
What affects withdrawal time
There is no universal deadline. Use the estimate in the cashier for your method; the total time depends on approval, the payment provider and, for crypto, the network.
The displayed processing window may start only after approval. If the status is overdue, do not cancel or resubmit — contact 1win support with the withdrawal reference, method, amount, currency and date.
Check before every payment
Before confirming, verify the recipient, amount, currency, fee and estimated time in the cashier. Use only your own payment account and fresh details shown for that transaction.
Card or bank payments may be reversible only through the provider’s process. Crypto transfers are usually irreversible, and using the wrong network, address or memo can cause a permanent loss of funds.
Fix a delayed, declined or missing payment
Start with the status and time estimate in the cashier. Do not repeat a deposit or replace a withdrawal request while it is pending — you could be charged twice or restart the review.
| Problem | What it usually means | Next safe step |
|---|---|---|
| Card declined | The issuer rejected the payment because of billing details, available balance, a limit, online-payment settings or 3-D Secure | Do not retry repeatedly. Read the bank or 3-D Secure message, verify the billing details and contact the issuer if the reason is unclear |
| Card, e-wallet or bank deposit pending | Authorization or settlement is still in progress, or the currency, amount or reference does not match | Compare the provider and cashier status, keep the receipt and wait until the estimate expires; do not send a second payment |
| Crypto deposit missing | The transaction is unconfirmed, below a required minimum, or the coin, network, address or memo does not match | Check the hash in a block explorer and compare every detail with the cashier. If confirmations are complete, contact support with the hash — do not resend |
| Withdrawal still processing | Approval, KYC, AML, source-of-funds, bonus, account or provider review is still open | Check verification, account messages and email. Submit requested documents only through your account; do not cancel or replace the request |
| Approved but not received | 1win approved the payout, but bank, e-wallet or blockchain settlement is still pending | Confirm the recipient and current estimate, then trace it with the provider reference or transaction hash |
| Withdrawal returned or failed | Recipient details or name do not match, the method or network is unsupported, or the provider rejected it | Do not retry unchanged. Read the reason, correct details only in the cashier and contact 1win support if anything is unclear |
Give 1win support the method, amount, date, currency, cashier status and reference or hash. For cards, share only the last four digits — never your full card number, CVV, password, one-time code, private key or seed phrase.