1win deposit limits, cool-off and self-exclusion

Responsible gambling · Controls · 18+

Control your play: limits, breaks and self-exclusion

In your 1win settings, limit deposits, take a short cool-off or self-exclude for longer. Check the duration and restrictions before confirming. 18+ and legal gambling only.

Set account limits Independent help

Set a deposit limit Take a break Self-exclude Age rules

If gambling affects your finances or wellbeing, stop and get independent help. If anyone is in immediate danger, call local emergency services; Gambling Therapy is not an emergency service.

Account controls for safer play

Sign in and open the responsible-gambling settings. Before confirming, check the duration, start date and account access; some restrictions may not be removable immediately.

Deposit limits

Set the most you can deposit during an available period. Choose only an amount you can afford to lose, then check when the limit starts and resets.

Cool-off

Temporarily restrict gambling access when you need a break. Review the available duration and what remains accessible before confirming.

Self-exclusion

Choose a longer account restriction. Read the duration, access and reopening rules shown on screen; contact 1win support if you need help applying it.

Account history

Compare deposits, withdrawals and bets with your money and time budget. If spending is higher than planned, stop, set a limit or take a break.

Warning signs to take seriously

Even one sign is a reason to act. Stop gambling, review your account history and use a deposit limit, cool-off or self-exclusion. If stopping feels difficult, contact an independent support service.

Chasing losses

You return after a loss, deposit again or raise your stake to try to “win it back.” The next bet cannot undo the previous result.

Losing control of limits

You repeatedly exceed or change your money and time limits, or keep playing after deciding to stop.

Using essential or borrowed money

You gamble with money needed for rent, food or bills, or use loans, credit or money borrowed from others.

Hiding your gambling

You minimise or hide how often you gamble, how much you spend or what you have lost from people close to you.

Life outside gambling is affected

Work, study, sleep, relationships or responsibilities are suffering because of the time, money or attention spent gambling.

Gambling to change how you feel

You gamble to escape stress or low mood, or feel restless, irritable or anxious when you try to stop.

Practical rules for safer play

Before you play, set separate money and time limits and decide when you will stop. Never chase losses, borrow to gamble or use money needed for essentials. Avoid gambling when alcohol, drugs, stress, anger or low mood could affect your judgement. Take regular breaks, keep gambling separate from work and relationships, and review your account history. Gambling should remain optional entertainment — not a way to earn money or solve financial problems.

Find independent gambling support

You do not need to wait for a crisis. Choose a service that covers your location and language, then check its current hours and contact options. These organisations are independent of 1win; account support cannot provide counselling or emergency care.

Organisation	Region	Services
Gamblers Anonymous	International meeting network	Peer-led meetings for people who want to stop gambling
Gambling Therapy	Worldwide / online	Multilingual online support, forums and self-help resources
GamCare	United Kingdom	Advice, chat, phone support and treatment referrals
BeGambleAware	United Kingdom / online	Information, support finder and safer-gambling tools
1-800-GAMBLER	United States	Helpline and state-based referrals; coverage and hours vary

Hours, languages and coverage can change, so confirm them on the provider’s website. If anyone is in immediate danger, call local emergency services; these organisations are not emergency responders.

How friends and family can help

If you are worried about someone’s gambling, choose a private, calm moment. Describe specific changes in money, time, mood, work or relationships rather than using labels or accusations. You cannot force change, but you can offer support and protect yourself.

Listen without blame, ask open questions and avoid arguing during or immediately after a gambling session.
Encourage one practical next step: independent help, a deposit limit, cool-off or self-exclusion. Offer to help make contact, without taking control.
Protect shared finances and essential bills where appropriate. Do not lend money, repay gambling debts or share payment access to keep gambling going.
Consider bank gambling blocks, spending alerts and device controls where available. Never enter or change another adult’s account without permission.
Get support for yourself through a family-focused service such as Gam-Anon. If there are threats, coercion or immediate danger, prioritise safety and contact local emergency or specialist services.

Keep gambling accounts away from minors

Real-money gambling and gambling accounts are only for adults aged 18 or over, or any higher legal age where you live. Age verification is only one safeguard; adults who share homes or devices should actively prevent access and explain the risks.

Create separate device profiles and use operating-system, router and app-store parental controls to block gambling sites and apps.
Always sign out on shared devices. Do not save passwords, two-factor codes or recovery details where a minor can access them.
Require a PIN or biometric approval for app installs and payments; remove stored cards and e-wallet access from shared devices.
Discuss gambling adverts, loot boxes and games that appear free. Explain that chance-based play can cost real money and never guarantees a win.
Watch for unfamiliar gambling apps or charges and address concerns calmly. If a minor accessed an account, secure it and contact support.

Age verification: KYC may be required, but it is not parental control and cannot protect an unlocked adult account. Never create, verify, fund or let a minor use a gambling account.

Responsible gambling FAQ

How do I set a deposit limit, cool-off or self-exclusion?

Sign in and open the responsible-gambling settings. Review the amount or duration, start date, account access and reopening rules before you confirm. Some restrictions may not be removable immediately; contact 1win account support if the controls are unavailable.

Can I cancel a limit or self-exclusion early?

That depends on the control and the rules shown before confirmation. A limit, cool-off or self-exclusion may remain in place for the selected period. Do not rely on support being able to remove it; check the effective date and duration first.

What should I do if I cannot stop gambling?

Stop playing and depositing, do not chase losses, and use a cool-off or self-exclusion. Tell someone you trust and contact an independent gambling-support service. If you or anyone else is in immediate danger, call local emergency services.

Where can I get independent gambling help?

Choose a service that covers your location and language, such as Gambling Therapy, Gamblers Anonymous or a local helpline, and confirm its current hours. These services are separate from 1win account support and are not emergency responders.

What is the minimum age to gamble?

You must be at least 18, or meet any higher legal age where you live. Check local law before registering or playing. Never create, verify, fund or share a gambling account for or with a minor.

Terms and account eligibility

Offers, games, payment methods, limits and account features can vary by location or account and may change. The terms shown in your signed-in 1win account and on the relevant offer or payment screen apply. Check eligibility, wagering and expiry rules, minimum and maximum amounts, and any processing details before you act.

Use 1win only if you meet the legal age, online gambling is permitted where you live and your account is eligible. This informational page does not guarantee account access, a particular offer, a payment time or any gambling result.

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